Deliveries and Returns
DELIVERY
We aim to dispatch all orders within 1-2 business days, although there may be delays during busy periods. Estimated delivery times should be used as a guide only.
UNITED KINGDOM
Mainland UK
- Free Standard Delivery on orders over £48
- Standard delivery on orders under £48
Estimated delivery times from the day of dispatch: 2-3 business days.
Non-Mainland UK, Northern Ireland, Channel Islands, Overseas:
- Free Standard delivery on orders from £70 and over
- Standard delivery on orders below £70: £5
Estimated delivery times from the day of dispatch: 2-5 business days.
We do not ship to military addresses or PO Boxes.
Items will only be eligible for the return/replacement policy if they are extensively damaged, or you received an incorrect order.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, and untampered, and in its original packaging.
We currently do not offer free returns, therefore, the cost of the return postage is the customer's responsibility.
To start a return, you can contact us at info@andesara.com. Please note that returns will need to be sent to the following address:
Andesara Ltd, 124 City Road, London, EC1V 2NX
Any items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@andesara.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and arrange a replacement/refund.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and untampered, and in its original packaging.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.